Spa services are available by appointment on a daily basis. We recommend calling ahead to ensure availability. A credit card or gift certificate is required to reserve all spa services. For parties of 5 or more a managing and gratuity fee will be added to regular service price.
GIFT CARDS, E-GIFT CARDS
Gift Cards may be redeemed for services or retail products and must be presented at the time of the appointment or retail purchase. Gift Cards will not be replaced if lost or stolen and will not be refunded. Gift Cards do not expire.
GUEST SERVICE CANCELLATION & PRODUCT REFUNDS
We request the courtesy of a 24-hour cancellation notice for all spa services. Cancellations of less than 24-hours will be charged a 50% fee. Gift Certificates will be reduced by the appropriate fee. No shows will be charged 100% fee. All Product purchases are non refundable.
We suggest that you arrive 10 minutes before your appointment; if you are a first-time client, a profile form will be completed prior to service.
We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees.
We suggest you arrange for your valuables prior to your visit with us.
Out of consideration for all guests, please mute cell phones. Cell phone use is not permitted in the spa. Our front desk staff will assist you if needed.
CHILDREN & TEENS
The minimum age requirement for services is defined by local, city and state ordinances. Children under 12 are not permitted in service area or treatment rooms. Please arrange for childcare prior to visit.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Sanai Couture Beauty to import the goods on his behalf. Further, the consignee/buyer agrees Sanai Couture Beauty may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
Processing, transit, and final delivery timelines are estimated.
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from sanaicouturebeauty.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Sanai Couture Beauty does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our valued clients, we reserve the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, we reserve the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history;
An irregular or excessive returns history involving damaged or missing items; or
Potential fraudulent or criminal activity.
Similarly, Sanai Couture Beauty reserves the right to limit, refuse, and/or reject returns (both in-spa and online) to any customer or entity, due to similar actions as noted above.
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